To ensure a positive and productive learning environment for all students, we kindly ask that you adhere to the following rules and regulations:

Attendance and Punctuality    

• Students are expected to attend all scheduled sessions on time.
• Missed sessions will not be refunded or made up for.
• In the event of a teacher absence, a substitute teacher will be appointed, or the class will be rescheduled.
• Late students will not receive extra time.

Conduct and Behavior    

• Students are expected to respect the academy’s property and maintain an orderly and exemplary manner.
• Cooperation with staff and fellow students is essential to ensure a friendly and conducive learning atmosphere.
• Unruly behavior may result in discontinuation of classes.
• Smoking, drinking, and any form of illegal substance or material are strictly prohibited on the premises.

Fees and Payments    

• All fees are due in advance.
• Receipts are issued only through the office.
• Fees will not be refunded if a student cancels lessons during the term.
• The payment of the selected course is non-refundable.

Attendance and Certification    

• Students with 75% physical attendance are eligible to sit for the written and practical exam to obtain the Certificate of Excellence.    
   
• Students with 75% physical attendance can participate in special workshops for free.   
   
• An additional fee will be charged for the certificate ceremony.   
   

Academy Uniform and Identification 

• It is compulsory for all students to wear the provided UMS T-shirts during academy hours.
• Students must carry their Student ID and QR code daily.
• The Student ID is valid until the completion of studies or expiry date.
• The academy reserves the right to refuse entry if an authorized ID is not presented.
• All students must return their student ID card before graduation.

Communication and Information 

• Students and parents are advised to check the academy’s social media platforms regularly for updates, events, and general information.
• The office is closed on Mondays and Thursdays.
• General inquiries will be dealt with immediately during normal office hours.
• For specific queries, please contact the office or the Directors to schedule an appointment.
• Outside office hours, please leave a detailed message.
• The Directors are available for students and parents and can be contacted through the office.
• To talk to a teacher, please make an appointment through the office.

Photography and Publicity

• Photographs may be taken of students for publicity purposes.
• Submission of the enrollment form will be regarded as permission for such photographs to be used unless otherwise stated.

Parental Responsibility

• Parents are responsible for the safe pick-up and drop-off of students who are minors.
• Parents are advised to wait in the lobby area while sessions are in progress.
• No parent or attendant is allowed inside the studio unless the child is below 7 years of age (2-3 sessions allowed).

We appreciate your cooperation in adhering to these guidelines to ensure a positive and productive learning experience for everyone at Umara Music Academy.